Frequently Asked Questions
Everything you need to know about your next favorite set.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our styles range from XS to XL and select styles are available in extended cup sizing. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags and hygienic liners intact within 30 days of delivery. Please note that for hygiene reasons, we cannot accept returns on items that show signs of wear or have been washed.
How should I care for my Thistle and Spire pieces?
To preserve the delicate embroidery and lace, we strongly recommend hand washing in cold water with a gentle detergent. Always lay flat to dry and avoid the tumble dryer to ensure the longevity of your lingerie.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order is on its way, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the selected shipping method.
Are your materials sustainably sourced?
We are committed to ethical manufacturing and work closely with our partners to source high-quality materials. We prioritize small-batch production to reduce waste and ensure every piece meets our rigorous quality standards.